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Customer Service FAQ

Frequently Asked Questions (FAQs)

Q: How long will it take for my business ADSL to be installed?
A: If ADSL is available at your location, it will be installed within approximately 10 business days from the date of order entry and within 20 business days from the receipt date of the order.

Q: What special hardware do I need?
A: An Ethernet card must be installed on each computer to be connected to your ADSL. These cost about $20 each, and are easily installed; we'll provide phone support for the first installation. Additionally, your office will need an ADSL modem. These are available at Verizon for $199.00. You may also purchase DSL modems at your favorite computer store.

Q: Are there any setup fees?
A: One Net does not charge either setup or early termination fees. However, Verizon, which activates ADSL service, charges a setup fee of $60. Verizon also charges a monthly fee of $37.50, which is separate from monthly One Net's charges.

Q: Does One Net require a contract or minimum commitment for ADSL service?
A: No. Verizon requires a minimum commitment of one year for its ADSL business customers, but One Net has no minimum commitment.

Q: How will I be billed for One Net or partner ISP services?
A: Billing for all our partner domains including,,,,,,,, and are serviced via One Net, Inc.You'll be billed monthly via snail-mail, or we can setup auto-billing against a company credit card account. Just let us know which you prefer.

Q: How do I get started?
A: Call us today at 808-591-8585.

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